Chapter 7

Chapter 7 : IT Strategy & Planning

Strategy is a plan of action or policy designed to achieve a major or overall aim . IT strategy is a comprehensive plan that information technology management professionals use to guide their organizations.

The success of an executive information system (EIS) depends upon many factors, including providing support for the strategic management process (SMP). The SMP is comprised of four phases: environmental scanning, strategy formulation, strategy implementation, and strategic control.

Source: Strategic Change Management: Processes, Methods & Principles

EIS has the potential to provide information that support the Strategic Management Process such as improve the efficiency and effectiveness of executives who use it. Successful systems usually support the business objectives. A well design EIS can support strategic control by compare actual performance against budget, goals, standards and benchmarks. Some systems include text-based applications that track progress on the accomplishment of specific objectives. It also help the organization to focus on the things that need to be done well. A good system is actually capable to support the overall strategic management process.

Most EIS software uses a web browser for the user interface, which provides easy access to data on a company's intranet and from the internet. Online Analytical Processing (OLAP) allow users to perform multidimensional analysis.

Source: Oracle OLAP

Universiti Teknologi Mara (UiTM) also have their vision and mission. It vision is:

To be an excellent management centre for world-class research, development, consultancy and research publication.

There many strategy they formulate to be an excellent management center for world-class research, development, consultancy and publication. Firstly their management set up Research Management Centre (RMC) and appoint the committee members formulate all the strategy to achieve the vision, mission and objective of UiTM especially in the aspect of research.

RMC responsible to formulate everything related with the research matters from the procedure and regulation for the researchers to write the research until they publish their research on the high impact journal. In order to publish on the high impact journal like Emerald Journal, UiTM subscribed to the one of the largest abstract and citation database of peer-reviewed literature: scientific journals, books and conference proceedings known as Scopus.

Souce: Scopus

Chapter 5 & Chapter 6

Chapter 5 : Enterprise Information System


An enterprise information system (EIS) is any kind of information system which improves the functions of an enterprise business processes by integration.

Enterprise information systems (EIS) are the large complex software systems and tools underlying many of the university’s core administrative and academic-support processes. Examples include the systems associated with finance, research support, human resources, student administration, course management, and several others.

Source: ERP

With global operations in place, there is a need for suitable Enterprise Information Systems (EIS) such as Enterprise Resource Planning (ERP) and E-Commerce (EC) for the integration of extended enterprises along the supply chain with the objective of achieving flexibility and responsiveness. 

                                                  Source: SAP Management Information Managemet

SAP, Oracle, Peoplesoft, J.D Edwards and Baan are the big five vendors of ERP in global market. SAP Malaysia Sdn Bhd, Vantage Point Consulting Sdn Bhd, SYMIX Computer, HSO Business System, YNY Technology, IFS Malaysian Sdn Bhd, NWS Solutions (M) Sdn Bhd and NEC Malaysian are the vendors of ERP in Malaysia Market. These Companies spend a lot of money in the design and implementation of EIS in particular ERP systems with the objective of achieving an integrated global and local supply chain.

The main reason of implementation of ERP system is to re-engineer business process through a uniform information system. ERP system able to reduce all costs including inventory, labor, and overhead. It also can increase sales, efficiency, effectiveness and customer satisfaction.

There are many success record in many international companies such as Cisco systems, Eastman Kodak, Autodesk, IBM, Fujitsu Microelectric, Panasonics, Chevron Texaco and Tektronix. Chevron Texaco improved it supply chain management through ERP system and achieved a profit $100 miillion every year.

                                                               History: Click here
                                                               ERP system: Click here

Tenaga Nasional Berhad (TNB), Binariang Sdn Bhd, Petroliam Sdn Bhd, Diethelm Holdings (M) Bhd, Sapura Holdings Bhd, Telekom Malaysia Bhd. Awtright Holdings Bhd, Mun Loong Bhd, and Esso Production (M) Inc are the customers for SAP Data Processing (M) Sdn Bhd

Chapter 6: 
Corporate Performance Management and Business Intelligence

Corporate performance management (CPM) is the area of business intelligence (BI) involved with monitoring and managing an organization's performance, according to key performance indicators (KPIs) such as revenue, return on investment (ROI), overhead, and operational costs. CPM is also known as business performance management (BPM) or enterprise performance management (EPM).

Source : Business Intelligence

Source: CPM

Source: BPM

Chapter 3 & Chapter 4

Chapter 3: Mobile, Wireless & Pervasive Computing

• Signal using satellite technology.
• Smart Tag, Radio using RFID and Vehicle Tracking System (VTS) is several example of mobile, wireless & pervasive computing

Factor contribute to using mobile, wireless & pervasive computing:

• Low Price
• Bandwidth Improvement
• Vendor marketing example Lazada and Zalora
• Cell phone culture

Application of mobile, wireless & pervasive computing in financial:

• Mobile Banking
• Mobile Wallet
• Wireless Bill Payment

Source : Mobile, Wireless & Pervasive Computing

Chapter 4: Interorganizational & Global Information System

Definition:

An IOS involves information flow among 2 or more organizations.
An IOS improves the timeliness and effectiveness of business procedures as well as to reduce costs.

Inter-organizational information systems play a major role in improving communication and integration between partnering firms to achieve an integrated global supply chain. There is a growing demand for research and applications that will provide insights into issues, challenges, and solutions related to the successful applications and management aspects of EIS. 

Types of technologies IOS:

• Global systems - information systems connecting two or more companies in two or more countries.

Source: Global system for mobile

• EDI - the electronic movement of standard business documents between business partners

                                                The picture show how does EDI works:

Source: How EDI work

• Electronic funds transfer (EFT) - the transfer of money using telecommunication networks

Source: Transaction Through EFT network

• Extranets - link the intranets of business partners

Source: How extranet works

Activities involves in technologies of IOS:

• Buying & selling
• Joint ventures
• Collaborations
• others

Benefit:

• Effective communication
• Effective collaboration
• Access to database

Issues/Problems:

• Cultural differences
• Localization
• Economic & Political differences
• Legal issues

                                                 

Next Lesson in the first class of MIS 750

Next lesson is E-Business Versus E-Commerce

E-Business is the administration of conducting business via the Internet. This would include the buying and selling of goods and services, along with providing technical or customer support through the Internet.

E-Commerce is a term for any type of business, or commercial transaction, that involves the transfer of information across the Internet.

E-commerce van be done between business to business (B2B), among business partners collaborative (C-commerce), business to consumer (B2C), Consumer to business (C2B), consumer to consumer (C2C), among organization to organization, Government to citizen (G2C) and mobile commerce   (M-commerce)

E-ticketing is one of E-commerce example firstly introduce by Air Asia in Malaysia.

Click Here

chapter 3 lesson will be discussed on next entries......

First Class MIS750

Last Saturday is my first class for the subject Management Information System (MIS) for the MBA class with Associate Prof Dr Norzaidi Daud. More info about him click here.



What i learned today???

I learned about the basic concept in Information Technology (IT)

The word of Management related with acronym of PODC stand for Planning, Organizing, Directing but sometime there is someone called it as Leading and last is Controlling. These actuallty is the FUNCTION of mangement in any organization to manage the scarcity of sourcess like Financial, Human@Labour, Technology and others resources.

Source: Management function

Information is data from field through the data collection method like survey, observation or any relevant method to collect all the data.

Then the data or information become a Knowledge for us so we can innovate it into various type of System.

System is everything is related to computer or machine.

                                                    

Source: Example of software system

In order to produce the innovative and intelligent system there is some components of IT known as Hardware, Software, Network, Procedure and People.

The various system produce actually to help people especially the managers in organization to to some transaction process (TPS), to make decision and generate new idea or solve the problem (DSS), to support senior management (ESS), to support the lower management or clerical workers (OAS) and to support professional workers like accountant, doctor, lawyer and others (KMS). 

These system support by components above to make it beneficial to user for example transaction process system (TPS) through the Automated Teller Machines (ATM). Most of the banking institutions in Malaysia own proprietary ATM networks. With the MEPS shared ATM network, the public is able to access their bank accounts and conduct transactions, such as cash withdrawals and balance enquiries, at any ATM machines nationwide within the MEPS network. Besides cash withdrawals, ATMs also provide an expanded range of services, such as bill payments, funds transfer between accounts and payment for shares subscription at initial public offerings.

CLICK ME

A decision support system (DSS) is a computer program application that analyzes business data and presents it so that users can make business decisions more easily.

Source: DSS

Executive Support System (ESS) is a reporting tool (software) that allows you to turn your organization's data into useful summarized reports.

                                                                           Source: ESS

Chapter 2 will be discussed at next entries...........